PRIVACY POLICY

This Privacy Policy describes how The Spiritual Oasis (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thespiritualoasis.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly From You

The information that you directly submit to us through our Services may include basic contact details such as your name, address, phone number, and email. Order information includes billing address, shipping address, payment confirmation, email address, and phone number. Account information may include your username, password, and security questions. Shopping information covers items you view, add to your cart, or place on your wishlist. Customer support information includes details you provide when communicating with us. Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details regarding your interaction with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as companies who support our Site and Services, such as Groove or other e-commerce platforms. Our payment processors collect payment information, such as bank account, credit or debit card details, and billing address, to process payments and fulfill orders. Marketing and advertising partners help tailor promotions and communications to you. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

We use your personal information to process payments, fulfill orders, send notifications related to purchases, returns, and account activity, create, maintain, and manage your account, arrange for shipping and returns, and enable product reviews. For marketing and advertising, we use your personal information to send marketing and promotional communications via email, SMS, or postal mail, and display tailored advertisements. For security and fraud prevention, we use your personal information to detect, investigate, or take action regarding fraudulent, illegal, or malicious activity. To communicate with you, we use your personal information to provide customer support and improve our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes. This includes vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. We may also disclose information to business and marketing partners, including Groove or other e-commerce platforms, to provide services and advertise to you. Information may be disclosed when you provide consent, such as for shipping products or using social media integrations. We may share data with affiliates or within our corporate group in our legitimate business interests, in connection with a business transaction such as a merger or bankruptcy, or to comply with legal obligations such as responding to subpoenas, search warrants, or protecting our rights.

User-Generated Content

If you choose to submit user-generated content to any public area of the Services, this content will be accessible to anyone. We are not responsible for the privacy or security of information you make publicly available.

Third-Party Websites and Links

Our Site may provide links to third-party websites. If you visit these sites, please review their privacy policies, as we are not responsible for their practices.

Children's Data. The Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe a child has provided us with personal information, please contact us.

Security and Retention of Your Information

We use security measures to protect your information but cannot guarantee "perfect security." Information retention depends on factors such as legal obligations and business needs.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, such as requesting access to a copy of your personal data, requesting deletion of your data, requesting correction of inaccuracies, requesting a copy of your data for transfer, requesting we stop processing certain data, and withdrawing consent where applicable. To exercise these rights, contact us at [email protected].

Contact Information

If you have questions about our privacy practices or this Privacy Policy, please contact us:

The Spiritual Oasis
4 Brigalow Ave
Norman Gardens,
QLD 4701,
Australia
+641036405
Email: [email protected]

© 2025, The Spiritual Oasis